Shipping Policies

Shipping Information

• Cigora does not sell products to anyone under the age of 21.
• Cigora does not ship products to Utah or Hawaii.
• Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.
• Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.
• Shipments to Colorado residents are subject to Total Retail Delivery Fees of $0.27 per sale. For additional details, go to: Retail Delivery Fee | Department of Revenue - Taxation
• Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
• Certain items, such as over-sized merchandise, may require additional shipping charges.
• Any such charges will be noted during the checkout process prior to submitting your order.

Shipments are processed Monday through Friday, excluding holidays.

Business days for shipping carriers are Monday through Friday, excluding holidays observed by that carrier.

Special Requests and Urgent Delivery Options

UPS Next Day Early AM and Saturday Delivery options are available. To arrange for a special shipment, request please e-mail [email protected] or call 800-357-9800.

Terms and Conditions

• In-stock items only
• Continental US only
• Over-sized items (e.g. large humidors) & HAZMAT items (e.g. butane) must ship ground parcel services

Sales Tax

We are required to collect and remit sales tax in the following states. Remittance of any other state’s taxes is the responsibility of the purchaser.

Excise Tax

As you may know, certain states have recently begun to impose excise taxes on tobacco products sold by online retailers. Cigora collects excise taxes on your purchases as required by law. Please note that such tobacco excise taxes are in addition to applicable sales or use taxes, if any.

Colorado

Effective July 1, 2024, the State of Colorado is imposing an excise tax on the remote sale of other tobacco products to Colorado customers. For more details on the Colorado excise tax, please review here.

Illinois

Effective January 1, 2027, the State of Illinois is imposing an excise tax on the remote sale of other tobacco products to Illinois customers. For more details on the Illinois excise tax, please review here.

Indiana

Effective July 1, 2025, the State of Indiana is imposing an excise tax on the remote sale of other tobacco products to Indiana customers. For more details on the Indiana excise tax, please review here. 

Maine

Effective January 5, 2026, the State of Maine is imposing an excise tax on the remote sale of other tobacco products (except smokeless tobacco) to Maine customers. For more details on the Maine excise tax, please review here.

Maryland

Effective October 1, 2019, the State of Maryland is imposing an excise tax on the remote sale of other tobacco products to Maryland customers. For more details on the Maryland Excise Tax, please review here.

Michigan

Effective January 1, 2022, the State of Michigan is imposing an excise tax on the remote sale of cigars to Michigan customers. For more details on the Michigan excise tax, please review here. 

Nebraska

Effective January 1, 2027, the State of Nebraska is imposing an excise tax on the remote sale of cigars and pipe tobacco to Nebraska customers. For more details on the Nebraska excise tax, please review here.

Nevada

Effective January 1, 2026, the State of Nevada is imposing an excise tax on the remote sale of other tobacco products to Nevada customers. For more details on the Nevada excise tax, please review here. 

North Carolina

Effective July 1, 2022, the State of North Carolina is imposing an excise tax on the remote sale of other tobacco products to North Carolina customers. For more details on the North Carolina excise tax, please review here.  

Ohio

Effective July 1, 2025, the State of Ohio is imposing an Excise Tax on the remote sale of other tobacco products to Ohio customers. For more details on the Ohio Excise Tax, please review here. 

Pennsylvania

The Commonwealth of Pennsylvania imposes an excise tax on pipe/loose tobacco and “small cigars” shipped to Pennsylvania customers. Rather than pass the entire excise tax on pipe/loose tobacco onto our customers, we will charge only 30 cents ($0.30) per ounce.

South Dakota

Effective January 1, 2022, the State of South Dakota is imposing an excise tax on the remote sale of cigars shipped to South Dakota customers. For more details on the South Dakota excise tax, please review here. 

Virginia

Effective July 1, 2022, the Commonwealth of Virginia is imposing an excise tax on the remote sale of other tobacco products to Virginia customers. For more details on the Virginia excise tax, please review here. 

Wisconsin 

Effective January 1, 2025, the State of Wisconsin is imposing an excise tax on the remote sale of other tobacco products to Wisconsin customers. For more details on the Wisconsin excise tax, please review here.

Shipping Order Cutoff Time

All in-stock orders received by 3 PM ET will ship the same day.

Please consult the “Estimated Delivery” date in your cart for the most accurate information based on the shipping method you’ve selected.

Delivery Service Carriers

Free and Saver Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier. Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS. Priority Mail is delivered via USPS.

PO Boxes, APO/FPO, US Territory Shipments

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.

State Restrictions

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:

• Confirm your delivery of tobacco products by telephone call after 5 PM (PT) the day prior to shipment.
• Obtain the signature of a person 21 years of age or older before completing the delivery.

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Connecticut

Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:

• Small Cigars (Weighing 3lb per 1000 or less)

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

• Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process and the information will only be used to comply with your state’s requirements.
• Obtain the signature of a person 21 years of age or older before completing the delivery.

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.

Hawaii

Cigora does not ship products to Hawaii.

Maine

Due to Maine State Regulations, we do not ship the following products to Maine addresses:

• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco

Maryland

Due to Maryland State Regulations, Cigora does not ship the following products to Maryland addresses:

• Machine Made Cigars
• Filtered Cigars
• Cigars with Homogenized/HTL Wrappers

Massachusetts

Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.

Minnesota

Shipments to Minnesota residents are subject to a Retail Delivery Fee of $0.50 per sale on all orders that equal or exceed $100. For additional details, go to: Retail Delivery Fee | Minnesota Department of Revenue.

Montana

Due to Montana State Regulations, Cigora does not ship the following products to Montana addresses:

• Filtered Cigars

Utah

Cigora does not ship products to Utah.

Vermont

Due to Vermont State Regulations, Cigora does not ship the following products to Vermont addresses:

• Small Cigars (Weighing 4.5lb per 1000 or less)

Washington State

Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents.

Alaska

Expedited delivery options to Alaska are available for an additional charge. See the shipping prices for further information.

Hawaii

Cigora does not ship products to Hawaii.

South Dakota

Due to South Dakota regulations, we do not ship pipe/loose tobacco to South Dakota customers.

HAZMAT Items (Such as Butane)

• Due to FAA regulations, all lighters that come pre-filled with butane are considered HAZMAT items and will ship via UPS Ground or economy shipping.
• Due to FAA regulations, all butane products are considered HAZMAT items and will ship via UPS Ground or economy shipping.
• Entire orders containing at least one HAZMAT item will ship via UPS Ground or economy shipping.
• Expedited shipping services are not available for all orders containing a HAZMAT item.
• All lighters that do not come pre-filled with butane are NOT considered HAZMAT items and may be shipped via expedited services.

Oversized Items (Such as Large Humidors)

These items will ship via ground/freight services and may incur additional delivery time. Some items may also incur additional shipping charges which will be disclosed on the product info page. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking.

When Should I Expect My Order?

We know you want your order yesterday, and we strive to be the fastest and most reliable shippers in the business. Please consult the Estimated Delivery date in Checkout for the most accurate information based on the shipping method you select. In-stock orders received by 3 PM ET will ship the same day.

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available by our Saver Shipping method. We cannot be held responsible for UPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked ‘available’ can sometimes sell out in the same day.)

Tracking My Order

• You can check shipment status by using the My Account link found on each page.
• Orders ship from our warehouse located in Bethlehem, PA.