Elite Advantage Terms and Conditions

Cigora Elite Advantage Program Terms and Conditions

Welcome to Cigora.com’s Elite Advantage Program, operated by LV Penn Sales, LLC d/b/a Cigora.com (“Cigora.com”, "we," "us” or “our”). As a customer of Cigora.com, you are automatically enrolled as a member (a “Member” or “you” or “your”) of the CIGORA Elite Advantage Program (“Elite Advantage” or the “Program”). By participating in the Program, you (i) represent that you are 21 years of age and (ii) agree to be bound by the Program Terms and Conditions (“Terms”). Elite Advantage membership is free. You may review these Terms at any time by clicking on the link on the Cigora.com home page (Elite Advantage Terms and Conditions | Cigora.com)

Elite Advantage Overview

Program Rules

Eligibility: You must be age 21 years or older, and a resident of the United States to be eligible for membership in the Elite Advantage Program. Only one Program account is permitted per individual.

Elite Advantage members earn (1) Point for every $1 spent on eligible purchases of products at Cigora.com. No Points are earned for Gift Card purchases. Additionally, no Points are earned for payment of federal, state, or local taxes, or for payment of shipping and handling costs. Further, Points are earned net of discounts, coupons, and Reward redemptions. Points may be redeemed for Rewards based on five (5) tiers of membership as follows:

• The first tier, Bronze, is achieved upon enrollment in the Program. Bronze Members are eligible for free Saver Shipping (4 – 8 days) on an order of $150 or more. Bronze Members also receive a special birthday offer every year.
• The second tier, Silver, is achieved when Members spend over $250 in a 12-month period. Upon qualification, Silver Members will receive a one-time $10 Reward that can be applied at checkout on their next purchase. Silver Members are eligible for Free Saver Shipping (4 – 8 days) on orders of $125 or more. Silver Members also receive a special birthday offer every year.

  ○   250 points earn $10 Reward

• The third tier, Gold, is achieved when Members spend over $500 in a 12-month period. Upon qualification, Gold Members will receive a one-time $25 Reward that can be applied at checkout on their next purchase. Gold Members are eligible for Free 3-Day Shipping on orders of $100 or more. Additionally, Gold Members receive early access to new products, and a special birthday offer every year.

  ○   500 points earn $25 Reward

• The fourth tier, Platinum, is achieved when Members spend over $1,000 in a 12- month period. Upon qualification, Platinum Members will receive a $50 Reward that can be applied to their next purchase. Platinum Members are eligible for Free 3-Day Shipping on orders of $50 or more. Additionally, Platinum Members are eligible to purchase Platinum exclusive products, receive early access to new products, enroll in our Personal Account Manager Program, and receive a special birthday offer every year.

  ○   Every 1,000 points earn $50 Reward

• The fifth tier, Elite Extra, is achieved when Members spend over $5,000 in a 12-month period. Upon qualification, Elite Extra Members will receive a $100 Reward that can be applied to their next purchase. Additionally, for every $1,000 spent Elite Extra members will receive a $100 Reward. Elite Extra Members are eligible for Free 3-Day Shipping on orders of $50 or more. Additionally, Elite Extra Members are eligible to purchase Platinum exclusive products, receive early access to new products, and receive a special birthday offer every year. Befitting their status, all Elite Extra members may enroll in our Personal Account Manager Program to receive true concierge service.

  ○   Every 1,000 points earn $100 Reward

How to Join: To become a Member, eligible individuals must enroll by visiting Elite Advantage and completing a short application form. To complete enrollment, individuals must provide their full name, phone number, mailing address, email address, and date of birth (“Registration Data”). You agree to (a) provide true, accurate, current, and complete Registration Data as prompted by the Program enrollment form, and (b) maintain and promptly update the Registration Data (found in the "My Account" section of the website) to keep it true, accurate, current, and complete. If you provide any Registration Data that is untrue, inaccurate, not current or incomplete, or if Cigora.com, in its sole discretion, reasonably suspects that your Registration Data is untrue, inaccurate, not current or incomplete, Cigora.com has the right to suspend, terminate, or refuse your current or future use of the Program.

Note that, by enrolling, you are electing to receive marketing emails from Cigora.com in connection with the Program.

Once enrollment has been completed, you are a Member and will start to automatically earn Points and Rewards on all eligible purchases at Cigora.com.

How to Withdraw from Program: If you choose to withdraw from the Elite Advantage, you can do so at any time by contacting Customer Service at 800-357-9800. Please note, you will forfeit all of your existing points, tier status, and tier benefits.

Earning Elite Advantage Points and Rewards

As you shop, you accumulate points on eligible purchases, as described in these Terms. Once you accumulate enough points, we will issue you a Reward, which you may then use on your next purchase at Cigora.com.

Members earn 1 Point for every $1 spent on eligible purchases when logged into their Member accounts. Points expire 12 months after they are earned, so a member's level may increase or decrease as points are earned or expire. Earn 1 point for every $1 spent on eligible purchases. Look for bonus-point opportunities to accelerate your progress toward the next tier!

• Bronze: 0–249 active points
• Silver: 250–499 active points
• Gold: 500–999 active points
• Platinum: 1,000–4,999 active points
• Elite Extra: 5,000 or more active points

Point calculations are based upon dollars actually paid at checkout on eligible purchases (regular and sale priced merchandise) on CIGORA.com. No Points are earned for Gift Card purchases. Additionally, no Points are earned for payment of federal, state, or local taxes, or for payment of shipping and handling costs. Further, Points are earned net of discounts, coupons, and Reward redemptions.

Points will post to Member's account three (3) days after an eligible order is confirmed. For returns, Points previously posted to Member's account for that purchase will be deducted from Member's account.

Points have no cash value and are non-transferable. Points from one Member account cannot be combined with points from another Member account.

Points will be reversed on a member’s balance if earned on a product that is cancelled or returned.

Cigora.com reserves the right to change the Terms regarding the earning or redemption of Points at any time.

Cigora.com reserves the right to offer bonus and other promotional offers to select Members based on purchase activity, geographic location, program participation, and/or other factors. Cigora.com also reserves the right to change bonus opportunities at any time at its sole discretion, with or without notice to Members.

Elite Advantage Rewards and Member Benefits

As set forth in the overview above, there are four tiers, each with its own respective Rewards and benefits.

Each tier level is based on Program Points and Rewards earned within a 12-month period. Members will be notified via email when they achieve a new tier status. Rewards earned based on achieving a new tier status will post to Member's account. Rewards are cumulative (e.g. by spending $1,001, a Member would earn Rewards of $10, $25 and $50).

Rewards expire 60 days from issuance.

Rewards can be used in conjunction with other discounts or offers towards eligible purchases of products or merchandise, not to exceed purchase amount. Please note that only one (1) Reward may be redeemed per transaction. Further, the entire value of each Reward (e.g. $50) must be redeemed in a single transaction. The total purchase price (not including taxes or shipping and handling costs) must exceed the Reward value by at least $0.01. Further, no change/currency will be given for Reward redemptions. Rewards are not valid for redemption on prior purchases.

Rewards may not be used towards purchase of gift card or Cigar of the Month Club.

Rewards are not redeemable for cash, and have no cash value. Rewards are non-transferable; Rewards from one Member account cannot be combined with Rewards from another Member account.

Privacy

Please refer to our Privacy Policy to review how we collect, use, and share information from and about you, the choices you have regarding use of your information and other important information. By using our services, including the Program, you expressly agree that you have read and understand our Privacy Policy and agree to its terms.

California Notice of Financial Incentive

Under California law, loyalty programs may be considered a financial incentive. To view our notice of financial incentive, please visit: Notice of Financial Incentive

California Notice of Non-discrimination

Cigora.com will not discriminate against any consumer for exercising rights under the CCPA, including the right to opt out of the Program. Consumers who withdraw from the Program will continue to receive the same quality of goods and services (absent Program benefits).

General Terms of the Elite Advantage Program

Membership and its benefits are offered at the sole discretion of Cigora.com

Cigora.com may, in its sole discretion, cancel, modify, restrict, or terminate the Program or any aspects, features or Terms of the Program at any time without prior notice. Updated Program Terms will be available at Cigora.com (see “Last Updated” below). Such changes shall become effective immediately upon posting and shall apply to unredeemed Points and Rewards, as well as Points and Rewards earned in the future. Members are responsible for remaining knowledgeable about the Program’s current Terms.

These Terms shall be governed by the laws of the Commonwealth of Pennsylvania without regard to its conflict of laws provisions. Member agrees to accept personal and exclusive jurisdiction of the state or federal courts for the county of Northampton, Pennsylvania regarding any dispute arising from or related to the Program. The interpretation and application of the Program’s Terms are at Cigar.com's sole discretion.
The Program is subject to all applicable laws and regulations and is void where prohibited.

Subject to these Terms, “Active” means that the Member has earned and/or redeemed Program Points or Rewards within a 12-month period, and continues to be enrolled in the Program. If no Member-initiated qualifying activity is recorded or reported within 12 months, or if you resign from the Program, your Points will expire automatically. You can view all Program activity in the "Recent Activity" section of Elite Account Page on Cigora.com.

The sale or barter of any Program Points or Rewards offered through the Program, other than by Cigora.com, is expressly prohibited.

By participating in the Program, each Member represents that he or she is of sufficient legal age to use the Program and to create binding legal obligations for any liability Member may incur as a result of such Member’s use of the Program.

You agree not to intentionally or unintentionally violate any applicable laws and regulations, or any Terms, rules or requirements established by Cigora.com in connection with your use of the Program.

Cigora.com will not be liable for any of the following: incorrect Registration Data or Member information; problems related to any of the equipment or programming associated with or utilized by the Member; any human error; any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission; problems relating to computer equipment, software, or inability to access the website; any other technical or non-technical error or malfunction; lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated, or postage due mail, or other mail for whatever reason.

This Program is only open to individual participants, and not to corporations or businesses. Pooling of Points or Rewards, or using another individual's account is considered fraudulent, and may result in the loss of all Points and Rewards, as well as cancellation of membership.

The failure of Cigora.com to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

To resolve any account discrepancies, Members must contact Cigora.com in writing within 60 days following the transaction in question by mail, or using the Customer Service form. Members must provide Cigora.com with sufficient written documentation of the transaction(s) in question. Written requests must also include the Member's name, Membership Number, address, email, and daytime telephone number. Please submit written requests to: 1911 Spillman Dr. Dept. #26, Bethlehem, PA 18015. In the case of a dispute regarding the Program, Cigora.com's decision will be final.

If you have any questions, please contact a Cigora.com professional.

Last Updated: September 15, 2026